Effective Date: April 10, 2023
We value our business clients and are committed to delivering products that meet the agreed specifications. Please read the following terms carefully, which apply to all B2B/wholesale transactions.
1. Return Conditions
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Returns are only accepted in cases of defective, damaged, or incorrectly shipped products, confirmed upon receipt.
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Products must remain unused, in their original packaging, and include all accessories and related documents.
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Customized, personalized, or special-order products are non-returnable unless defective.
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Clearance, promotional, or discounted items are sold as final sale and are not eligible for return or exchange.
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All returns require Return Merchandise Authorization (RMA). Unauthorized returns will not be accepted.
2. Return Timeline
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All return requests must be submitted within 10 business days of receipt.
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Any damages, shortages, or defects must be reported within 5 business days of receipt, with supporting evidence (e.g., photos).
3. Restocking Fee & Shipping Costs
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Seller responsibility (wrong shipment, confirmed damage, or quality defects): No restocking fee; return and reshipment shipping costs will be covered by us.
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Buyer responsibility (non-defective returns, incorrect orders, refusal, late claims, etc.): A 25% restocking fee will be applied (minimum ¥80 / $12 per order, capped at 30% of the net order value). All return shipping and insurance costs are borne by the buyer.
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All returns must be pre-approved with an RMA and shipped via a trackable and insured method. Collect-on-delivery (COD) or unauthorized returns will be refused or the related costs deducted from the refund.
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Shipping costs are non-refundable. If the return does not meet requirements or affects resalability, items will be returned at the buyer’s expense or relevant costs deducted.
4. Refunds & Credit
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Approved returns will be inspected and processed within 10–15 business days.
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Refunds may be issued as store credit or returned to the original payment method, subject to mutual agreement.
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We reserve the right to issue store credit in lieu of cash refunds.
5. Order Cancellations & Modifications
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Orders may only be canceled or modified before processing and shipment.
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Adding items may cause delays or require a separate order.
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Once an order has been shipped, cancellation requests will not be accepted.
Contact for Returns (RMA Requests):
info@giftskit.com / sales@giftskit.com